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Terms & conditions:
As a customer (herein referred to as “you” or “the customer”), it is important to review the following Terms and Conditions for Art by Nelly (“Art by Nelly”, “we”, “our”, or “us”). Art by Nelly reserves the right to change these Terms and Conditions without notice. Please check back periodically for any updated information. By creating an account on this or any site run by KeenART Media, you are agreeing to, and are expected to uphold, these terms.
If you use this site, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account.
By registering for an account and providing your contact information, you accept responsibility for this information. Should your address or other contact information change at any time, you take full responsibility for updating your account and, if necessary, notifying Art by Nelly immediately.
There is no fee for opening an account. You will not be charged until you have placed and finalized your first order.
When you visit this Website, small text files known as “cookies” will be stored on your computer’s hard drive. These cookies allow us to enhance your online shopping experience. These cookies store information about your visits, name, and shopping cart contents. You may set your Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after your shopping session. If you delete our cookies, you limit our ability to personalize your next shopping visit. However, deleting a cookie will not prevent you from shopping and purchasing from our site in the future.
We may also collect technical information from your computer when you visit this site. This technical information could include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring website, if any. Except in the case of IP addresses, this technical information cannot be used to identify you personally. Further, we will not use IP addresses to identify anyone, except in cases of abuse, fraud, or illegal use of our website, or other unauthorized activities.
Please note that Art by Nelly shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, or containing any other incorrect information or typographical errors. Art by Nelly shall have the right to refuse or cancel any such order whether or not the order has been confirmed. It is the intent of Art by Nelly to offer you a pleasant and accurate shopping experience and we apologize for any inconvenience these rare occurrences may cause.
The information on this Website may contain typographical errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Such corrections to errors, inaccuracies or omissions may relate to product description, pricing and availability.
Your credit card will only be charged the amount shown at check out. The charge will be shown as Art by Nelly on your credit card statement.
Please note: Any price quotations given are approximations only and not guaranteed. Art by Nelly reserves the right to update or change any pricing without notification, between the time of your quote and the placement of your order.
Within 48 hours of placing your order, you will receive an email confirmation outlining your order and payment. It is important that you review this confirmation; if there are any errors, please visit our contact us page to reach us by phone, or reply to the confirmation email. If no confirmation email is received, the order was not received by our server. In such instances, please contact us about the status of your order.
We will begin to process an order once this confirmation is sent, whether or not the customer contacts us. Once a confirmation has been received, any cancellations or changes on the part of the customer may result in non-refundable charges for services already rendered.
Due to variations between computer viewing screens, print media and printer inks, final products will not always be identical in color to the displayed image.
Coupons, Promotions and Discount Codes
Many of the coupons and promotion or discount codes we offer are for use as Point of Sale savings only. If the code is not entered into the “coupon code” box during checkout, or mentioned in the “notes” section of your order, it cannot be honored after the order is placed.
Your order will be shipped as soon as production is finished and payment is received. Orders paid for by check will be delayed up to 2 weeks, to ensure the payment has cleared.
We ship your order by UPS. A tracking link will be provided so you can track your order throughout the shipping process. You can track the status of your orders, or view/print all order invoices online, by logging into your account on the “My Account” page.
All items are carefully packaged to prevent damage during transit.
Please note: we reserve the right, upon providing notice to the customer, to increase the price to cover:
* changes in exchange rates
* previously unforeseen charges for rural addresses or oversize products.
Additional shipping charges may apply to large or oversize items. We do not offer free shipping on oversize products or Art supplies items.
Additional shipping charges may apply to large orders shipped to the northern Canadian territories (Northwest Territories, Yukon and Nunavut).
Occasionally, delays and other errors may occur between shipment of your order and receipt. These issues are not the responsibility of Art by Nelly. We will do everything in our power to assist and correct the problem, but ultimately the responsibility lies with the shipping company and must be taken up with them. A late or damaged delivery that results in customer being unable to receive the order, or give an ordered item as a gift, is the responsibility of the customer. Please place time-sensitive orders are early as possible – particularly during holiday seasons – to avoid any shipping problems.
Once the confirmation email has been sent, we cannot guarantee that any changes made to the shipping address will be applied in time. We will try to accommodate these changes but are not responsible for misshipped items due to such customer requests. Please consider phoning the office in these instances, to ensure a quick response. If you do not receive an updated confirmation or a phone call, your order will be shipped to the address originally supplied.
All sales are final.
If your product is damaged, please contact our office and we will inform you of our return process. We require written notice, accompanied by one or more photograph of the damaged area, before it is returned. It is recommended that you insure your return package and send us a tracking number, as we are not responsible for items being lost or damaged during return transit.
All our gallery items are the exclusive property ofArt by Nelly and may not be reproduced or published in whole or in part by any process whatsoever for any reason whatsoever without the written permission of Art by Nelly. Commercial use of any pictures in our online galleries would constitute copyright infringement and might infringe other rights.
All texts, images, icons and other content on this site are the property of Art by Nelly and are protected by Canadian and international copyright laws.
Companies mentioned in this website are the respective owner of their Trademark.
You, the customer, retain the copyright for any digital images for which you owned the copyright prior to uploading to our server or mailing to our office. KeenART Media may hold your image in our online database for up to 12 months (and possibly backed up longer) in case you require reprints, but we will never own your images.
Art by Nelly is not responsible for any delays or cancellations in orders resulting from circumstances beyond our control. This includes (but is not limited to): fire, flood, earthquake, power failure, illness, injury, damage to the production facility or late shipment of materials. In such rare instances, the customer will be contacted as soon as possible and have the opportunity to change or cancel their order.
Art by Nelly reserves the right to have some or all services produced by third-party businesses.
If you have any questions or concerns about these terms and conditions, please do not hesitate to contact us.